Delivered a digital transformation project using SAP Business One and iVend Retail to modernize a traditional supermarket model into an omnichannel retail environment. The implementation replaced the core ERP and POS systems, while introducing self-checkout capabilities and improving the in-store customer journey to support a more premium retail experience.
WEFRESH – Omnichannel Retail Transformation for a Modern Supermarket Experience
MarketVietnam
IndustryRetail & E-commerce
Duration20 months
Team size10 members
Overview
The challenges
Business model transition: Migrated from a traditional retail operating model to a modern omnichannel approach.
Customer experience optimization: Enhanced the shopping journey for a premium supermarket brand focused on products such as wine, cigars, and cured ham.
System modernization: Replaced legacy ERP and POS components with an integrated retail technology stack.
The solutions
Replaced the core ERP system with SAP Business One and integrated it with iVend Retail for end-to-end retail operations.
Implemented self-checkout POS technology to streamline the in-store customer journey and improve checkout efficiency.
Built a centralized omnichannel management flow to synchronize offline store operations with online sales channels.
Tech stack
SAP Business OneIvend RetailSAP HANA/SQL
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