Westcon: Streamlines End-to-End Sales Operations with Microsoft Dynamics 365 Business Central

MarketEU
IndustryIT Services
Duration24 months
Team size8

Overview

Set up Sales Central in Microsoft Dynamics 365 Business Central to manage quotes, sales orders, invoices, customer terms and payment terms in one flow. Sale, finance and operations track the same order status without relying on separate files or messages.

The challenges

  • Strong domain expertise: Understands end-to-end business flows across Order Management, Finance, and Supply Chain to support accurate system design and delivery.

  • Cross-country teamwork: Works with distributed teams across time zones, languages, and cultures through clear communication, async updates, and proactive follow-up.

The challenges

The solutions

  • Maintain clear documentation and internal knowledge bases for business process guides, project learnings, and ERP best practices.

  • Set working standards through daily standups, shared project management tools, and clear task ownership.

  • Define dedicated overlap hours across time zones to support real-time discussion, quick clarification, and smoother collaboration.

The solutions

Tech stack

D365 CEPower Platform

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